Delete account and data

1. Delete in the app

In HelloKiwi, open Settings and tap “Delete account and server data” in the account section. Confirm with “Delete permanently”.

The button only appears while you are signed in. Tip: use “Export my data” first to save a copy of your data.

2. Delete without the app

Send an email to privacy@hellokiwi.app with the subject “Delete account”. If possible, send it from your account’s email address and tell us how you sign in (Apple, Google or email).

If necessary, we will ask you to confirm that the account is yours. We delete it within one month and confirm the deletion to you.

3. What is deleted

• your account: email address, name and your Apple or Google identifiers
• your profile and profile picture
• sign-in data: sessions, passkeys and sign-in codes
• all your trips without other members – with all content, expenses and attachments
• your invitations

4. Shared trips

Trips that still have other members are not deleted, so they can keep using them. Ownership passes to the member who has been part of the trip the longest. Entries you created there remain visible to the others.

If others added you as a participant in their trips, your name and email address may remain there. Please contact the trip owner or privacy@hellokiwi.app.

5. What remains and for how long

• Data on your device is kept until you remove the app.
• Encrypted backups are deleted automatically after 60 days at the latest.
• Server logs are deleted after 7 days at the latest.

6. Delete only some data

You don’t have to delete your whole account: you can delete individual trips, entries and attachments in the app at any time. The content of a deleted trip is removed from the server immediately; individual entries are removed completely within 90 days.

Without an account, HelloKiwi stores nothing on our server. Simply remove the app.